Help Center

Frequently Asked Questions

Everything you need to know about playing at 790pub — from account setup and deposits to bonuses, games, and responsible gaming. Can't find your answer? Our support team is available 24/7.

Account & Registration

Creating a 790pub account is quick and straightforward. Head over to the 790pub Login page and click the Register button. You'll be asked to provide your full name, date of birth, email address, and mobile number. Once you've filled in your details, you'll need to verify your mobile number via OTP and complete our Know Your Customer (KYC) process by submitting a valid government-issued ID.

Please note that 790pub is strictly for players aged 21 years and above, in accordance with Philippine gaming regulations. Age verification is mandatory before you can make your first deposit or play real-money games.

790pub accepts the following Philippine government-issued IDs for identity verification:

  • Philippine Passport
  • SSS / UMID Card
  • PhilHealth ID
  • Driver's License
  • Voter's ID / Voter's Certification
  • Philippine National ID (PhilSys)
  • Postal ID

You may also be asked to submit a selfie holding your ID and a proof of address (such as a utility bill or bank statement dated within the last three months). KYC verification is typically completed within 24–48 hours on business days.

No. 790pub strictly enforces a one account per player policy. Creating multiple accounts — whether under the same name, different names, or using different devices — is a violation of our Terms & Conditions and may result in the permanent suspension of all associated accounts and the forfeiture of any balances or bonuses.

If you've forgotten your login credentials, use the password reset function on the 790pub Login page rather than creating a new account.

Go to the 790pub Login page and click Forgot Password. Enter the email address or mobile number linked to your account. You'll receive a one-time password (OTP) or a reset link. Follow the instructions to set a new password. For security, choose a strong password that you don't use on other platforms.

If you're still having trouble accessing your account, contact our 24/7 live chat support and our team will assist you through the account recovery process.

Some account details — such as your registered name and date of birth — cannot be changed after KYC verification, as they are tied to your identity documents. Other details, such as your email address, mobile number, and preferred language, can be updated from your Account Settings page after logging in.

For changes to sensitive information, you may be required to re-verify your identity. Contact our support team if you need assistance with any account updates.

Deposits & Payment Methods

790pub supports a wide range of Philippine payment channels to make depositing as convenient as possible for our players. Currently accepted methods include:

  • E-wallets: GCash, PayMaya (Maya)
  • Online banking: BPI Online, BDO Online, Metrobank Online
  • Over-the-counter: 7-Eleven (via Cliqq), Cebuana Lhuillier, M Lhuillier
  • Bank transfer: InstaPay, PESONet

All transactions are processed in Philippine Peso (₱). Minimum deposit amounts vary by payment method — check the cashier page for the latest limits.

Most deposits at 790pub are credited instantly or within a few minutes. GCash and PayMaya deposits are typically the fastest, usually reflecting in your 790pub balance within seconds of a successful transaction.

Bank transfers via InstaPay are generally credited within 15–30 minutes. P ESONet transfers may take up to one banking day. If your deposit has not reflected after the expected timeframe, please contact our support team with your transaction reference number and we'll look into it right away.

Yes, minimum deposit amounts apply and vary by payment method. As a general guide, GCash and PayMaya deposits start at ₱100, while bank transfer minimums may be slightly higher. Maximum deposit limits also apply per transaction and per day.

Always check the cashier section of your 790pub account for the most up-to-date limits, as these may be adjusted from time to time. New players may also have different limits during the initial verification period.

790pub does not charge any fees on deposits from our end. However, your payment provider — such as your bank or e-wallet — may apply their own transaction fees. We recommend checking with GCash, PayMaya, BPI, BDO, or Metrobank directly for their current fee schedules.

The amount credited to your 790pub account will reflect exactly what was received after any third-party fees, so always factor this in when making a deposit.

Withdrawals

Withdrawal processing times at 790pub depend on the method you choose and whether your KYC verification is complete. Here's a general guide:

  • GCash / PayMaya: 1–24 hours after approval
  • BPI / BDO / Metrobank: 1–3 business days
  • InstaPay: Within a few hours on business days

All withdrawal requests are reviewed by our finance team before processing. Completing your KYC verification in full significantly speeds up the process. First-time withdrawals may take slightly longer due to additional security checks.

The minimum withdrawal amount at 790pub is generally ₱200, though this may vary by payment method. Maximum withdrawal limits per transaction and per day also apply. Check the cashier section of your account for the current limits applicable to your chosen withdrawal method.

Note that bonus funds may have specific wagering requirements that must be met before they can be withdrawn. Always review the bonus terms before claiming any promotion.

There are several common reasons a withdrawal may be delayed or declined at 790pub:

  • KYC verification is incomplete or documents are pending review
  • Active bonus wagering requirements have not yet been met
  • The withdrawal amount exceeds your daily or transaction limit
  • A security review has been triggered on your account
  • The bank or e-wallet details provided do not match your registered name

If your withdrawal has been pending for longer than expected, contact our 24/7 live chat support with your withdrawal reference number. Our team will investigate and provide an update as quickly as possible.

Bonuses & Promotions

790pub regularly offers a range of promotions for both new and existing players. These include welcome bonuses for new registrants, reload bonuses for returning players, free spins on selected slot games, cashback offers, and special seasonal promotions tied to Philippine holidays and events.

All active promotions are listed on the Promotions page of your 790pub account after logging in. Bonus availability and terms may change, so check back regularly to make sure you don't miss out.

Wagering requirements (also called playthrough requirements) specify how many times you need to wager your bonus amount before the bonus funds can be converted to withdrawable cash. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before you can withdraw the bonus winnings.

Different games contribute differently toward wagering requirements — slots typically contribute 100%, while table games may contribute less. Always read the full bonus terms and conditions before claiming any offer at 790pub.

No — bonus funds cannot be withdrawn directly. They must first be converted to real money by meeting the applicable wagering requirements. Once the wagering requirement is fulfilled, the resulting winnings are credited to your real-money balance and become withdrawable.

If you prefer not to participate in a bonus, you can opt out before claiming it. Some bonuses are automatically credited — if you wish to remove an auto-credited bonus, contact our support team before you start wagering.

Games & Platform

790pub offers a diverse library of games to suit every type of player. Our current game categories include:

  • Slots — hundreds of titles from leading providers, including classic 3-reel slots and modern video slots with bonus features
  • Bingo — fast-paced bingo rooms with multiple card options and chat features
  • Coin Games — casual coin-based games perfect for quick sessions
  • Crazy 777 — our signature lucky number game with exciting multipliers
  • 790pub Casino — live dealer tables including baccarat, roulette, blackjack, and more

New games are added regularly. Log in to your account to browse the full library.

Yes — 790pub is fully optimized for mobile play. The platform works smoothly on Android and iOS devices through your mobile browser, with no app download required. Simply visit 790pub.app on your phone's browser, log in, and start playing.

For the best mobile experience, we recommend using an up-to-date version of Chrome or Safari and connecting via a stable Wi-Fi or LTE/5G connection. Live casino games in particular benefit from a strong, consistent internet connection.

Yes. All games on 790pub use certified Random Number Generator (RNG) technology to ensure that every outcome is completely random and independent of previous results. Our slot games and table games are sourced from reputable providers whose RNG systems are regularly audited by independent testing laboratories.

Live casino games are streamed in real time from professional studios with real dealers, adding an additional layer of transparency. 790pub is committed to providing a fair and trustworthy gaming environment for all Filipino players.

Security & Privacy

790pub takes data security seriously. All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS encryption. Your personal information is stored securely and is never sold to third parties.

We comply with applicable Philippine data privacy laws, including the Data Privacy Act of 2012 (Republic Act 10173). For full details on how we collect, use, and protect your data, please read our Privacy Policy.

If you suspect that someone has accessed your 790pub account without your permission, take the following steps immediately:

  • Change your password right away via Account Settings or the Forgot Password function
  • Contact our 24/7 live chat support to report the suspected breach
  • Review your recent transaction history for any unauthorized activity
  • Enable two-factor authentication (2FA) if not already active on your account

Our security team will investigate and take appropriate action, which may include temporarily freezing your account to prevent further unauthorized activity.

Responsible Gaming

790pub provides a full suite of responsible gaming tools accessible from your account settings, including:

  • Deposit limits — set daily, weekly, or monthly caps on how much you can deposit
  • Loss limits — restrict how much you can lose within a given period
  • Session time limits — set a maximum play session duration with reality check reminders
  • Cool-off periods — take a 24-hour, 48-hour, or 7-day break from gaming
  • Self-exclusion — suspend your account for 1 month, 3 months, 6 months, 1 year, or permanently

For more information, visit our Responsible Gaming page.

790pub is strictly for players aged 21 years and above, in line with Philippine gaming laws. Age verification is a mandatory part of the registration and KYC process. Any account found to belong to a player under 21 will be immediately suspended and any funds may be withheld pending investigation.

If you are a parent or guardian and believe a minor has accessed 790pub, please contact our support team immediately so we can take action.

To activate self-exclusion, log in to your 790pub account, go to Account Settings, and select Responsible Gaming. Choose the self-exclusion option and select your preferred exclusion period. The exclusion takes effect immediately and cannot be reversed during the chosen period.

During self-exclusion, all marketing communications will be suppressed and you will not be able to log in or make deposits. If you need help activating self-exclusion, our support team is available 24/7 via live chat.

Still have questions?

Our Filipino-speaking support team is available 24/7 via live chat. You can also reach us by email at support@790pub.app — we typically respond within a few hours.

Why Players Choose 790pub

From Manila to Cebu to Davao — here's what makes 790pub the go-to platform for Filipino players.

Instant GCash Deposits

Top up your 790pub account in seconds using GCash or PayMaya — the payment methods Filipinos trust most.

Mobile-First Platform

Play your favorite slots, bingo, and live casino games on any smartphone — no app download needed.

Secure & Trusted

SSL encryption, strict KYC verification, and a dedicated security team keep your account and funds safe.

Hundreds of Games

Slots, bingo, coin games, Crazy 777, and live casino — there's always something new to play at 790pub.

Regular Promotions

Welcome bonuses, reload offers, free spins, and cashback deals — 790pub rewards both new and loyal players.

24/7 Support

Got a question at 2am? Our live chat support team is always on standby, ready to help in English and Filipino.

Ready to Play at 790pub?

Join thousands of Filipino players already enjoying slots, bingo, live casino, and more. Register today and claim your welcome bonus — 21+ only, please play responsibly.

Must be 21 years or older to play. Please gamble responsibly. If gambling stops being fun, stop playing.